At Kathiyawadi Kitchen, we take immense pride in preparing and delivering authentic, high-quality Kathiyawadi products. Due to the perishable and consumable nature of our products, our return policy is different from that of a standard retailer.

1. Policy Overview

We do not accept returns or exchanges for items that have been correctly fulfilled. However, your satisfaction is our priority. If there is an issue with your order related to quality, damage, or incorrect fulfillment, we are happy to offer a refund or replacement under the conditions detailed below.

2. Eligibility for Refund or Replacement

You are eligible for a refund or replacement only if one of the following conditions is met:

A. Damaged or Spoiled Upon Arrival

If your product arrives damaged (e.g., broken packaging, leakage) or spoiled (e.g., clearly moldy, unsealed), you must report the issue immediately.

B. Incorrect Item Received

If you receive a product that is different from what you ordered (e.g., wrong flavor, wrong quantity).

C. Major Deviation from Description

If the product delivered significantly deviates from the description or specification provided on our website.

3. Non-Returnable Items (All Sales Final)

Due to the nature of our products, all items purchased from Kathiyawadi Kitchen are considered final sale and cannot be returned for reasons including, but not limited to:

  • Change of mind or ordering the wrong item.
  • Disliking the taste or texture of the product.
  • Damage caused by improper storage after successful pickup.
  • Orders refused by the recipient upon delivery.
  • Orders where an incorrect shipping address was provided by the customer.

4. Reporting an Issue and Requirements

To qualify for a refund or replacement, you must follow these steps:

  1. Immediate Notification: You must contact us via email at kathiyawadikitchenusa@gmail.com or call us at (732) 234-6621
  2. Required Proof: Your notification must include:
    • Your Order Number.
    • A detailed description of the issue (damage, spoilage, incorrect item, etc.).
    • Clear photographic evidence of the damaged or incorrect item, including the packaging/shipping label.
  3. Inspection: We will review the evidence provided. If a refund or replacement is approved, we will process it promptly. We reserve the right to decline a refund or replacement if the required proof is not provided or if the reported issue is due to customer fault.

5. Refund Process

  • Once your refund or replacement request is approved, we will initiate the process within 3 business days.
  • Refunds: Refunds will be credited back to the original method of payment. Please allow 5-10 business days for the credit to appear on your statement, depending on your bank’s processing time.
  • Replacements: If approved, a replacement product will be prepare new ordered to you at no additional charge.

6. Order Cancellation Policy

  • You may cancel your order for a full refund if the cancellation request is received before the order has been processed and shipped (typically within 20 minutes hours of placing the order).
  • Once an order has been marked as shipped or is in the possession of the courier, it cannot be canceled, and the standard refund policy (Section 2) applies if there is an issue upon delivery.

7. Contact Information

If you have any questions about our policy or need to report an issue with your order, please contact us immediately: